At the start of BlizzCon 2019's festivities today, Blizzard president J. Allen Brack took to the stage to make a statement before opening ceremonies began in earnest. In it, he apologized for Blizzard's handling of the suspension of Chung "Blitzchung" Ng Wai, but didn't update or change any part of the suspension.
"Hearthstone had the opportunity to bring the world together and we did not," Brack said, speaking about the suspension of Blitzchung over pro-Hong Kong sentiments made in a post-match interview.
"When I think about what I'm most upset about is really two things," Brack said. "The first one is we didn't live up to the high standards we really set for ourselves. And the second is we failed in our purpose. And for that, I am sorry, and I accept accountability."
Blizzard received significant scrutiny from fans and even from Congress for its ruling. Two commentators were also suspended, and a group of collegiate players who protested the ruling also received suspensions.
The company later amended its suspension of Blitzchung, from 12 months down to six, and re-awarded Blitzchung his prize earnings, but that didn't do much to stop protestors from gathering outside BlizzCon 2019 this morning.
"We will do better going forward," Brack said. He left the stage after making his remarks for the game announcements to commence. This year's BlizzCon 2019 most crucial in some years, and this was certainly an interesting way to start things off.