Nintendo Is Changing Its Refund Policy for eShop Pre-Orders

Nintendo Is Changing Its Refund Policy for eShop Pre-Orders

You'll now be able to cancel pre-orders seven days before the release date.

Nintendo has been pretty strict in its policy on eShop refunds at times, especially with pre-orders made in error. That all changes now though, because Nintendo announced earlier today that you'll now be able to cancel pre-orders no less than seven days before the pre-ordered game or software launches.

The announcement was made earlier today through the official Japanese Nintendo website (and translated by the ever-reliable @PushDustin). The announcement states that effective immediately, you'll now be able to cancel pre-orders made through the Nintendo eShop up to seven days before the software itself is set to launch.

Previously, Nintendo has held firm on its policy of no cancelations and no refunds for pre-orders made in error, something I remember being discussed earlier this year when Pokemon Sword and Shield's Isle of Armor DLC was set to launch. I remember some users that had accidentally purchased the Expansion Pass for the wrong version of the game, and that were then unable to get their purchase refunded due to Nintendo's pre-order policies.

It's a relief that Nintendo is changing its pre-order refund policy slightly. It's definitely catching up to the likes of PlayStation's store policies for example, which state that you can cancel and refund your pre-order anytime up until the software itself launches, if you contact PlayStation Support. This isn't far removed from Xbox's store policy, which similarly states that you can cancel pre-orders any time before the game launches.

Looking further ahead with Nintendo, the company is going pretty quiet for the remainder of 2020. According to a recent report however, this is all before the upgraded Switch model launches in 2021, which Nintendo is said to be looking into 4K support for.

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. See our terms & conditions.

Hirun Cryer

Staff Writer

Hirun Cryer is by far the most juvenile member of USgamer. He's so juvenile, that this is his first full-time job in the industry, unlike literally every other person featured on this page. He's written for The Guardian, Paste Magazine, and Kotaku, and he likes waking up when the sun rises and roaming the nearby woods with the bears and the wolves.

Related articles

Mass Effect Trilogy Remaster Reportedly Set for Next Year, Without Multiplayer

The Legendary Edition will reportedly have all the DLC and no MP.

Left 4 Dead 2 Is Free-to-Play This Weekend in Honor of Its Big Community Update

Hoist a pitchfork, grab some pills, and go to town on those zombies.

Spelunky 2 Won't Have Online Support at Launch on PC, But Cross-Play Is on the Way

Yup, down the road you'll be able to go spelunking on PC with your PS4 friends.

Microsoft's ZeniMax Acquisition Pushes Xbox Game Pass Into Overdrive

THIS WEEK IN BUSINESS | Microsoft's plan to change the way we play games received a considerable boost this week, but what happens if it works?

You may also like

Did You Manage to Pre-Order a Next-Gen Console?

COMMUNITY QUESTION | Between PS5, Xbox Series X and S, and Nvidia's 3080 and 3090 graphics cards, it's been a busy couple weeks for next-gen preorders.

Call of Duty: Warzone's New Subway Will Be Verdansk's One and Only "Safe" Area

Call of Duty: Modern Warfare enters Season Six next week, with another big change for Warzone's map.

Report: Michel Ancel Accused of Abusive, Disruptive Practices on Beyond Good & Evil 2

French paper Libération reports that Ubisoft let the now-retired Ancel run things his way despite years of studio strife.

Hades Roundtable: The Hottest Gods, Our Favorite Weapons, and More

A lot of us at USG are exploring the underworld in Hades, so we gathered around to discuss what we love about it.