The Nintendo Switch's control scheme is unique, but its unique controllers have been causing some trouble for users for some time. Joy-Con drift has been the lurking concern for every Switch owner, and now the president of Nintendo has addressed the issue.
Joy-Con drift is the name given to the issue where a Joy-Con will start to detect non-existent inputs, leading to situations where it seems like the stick is "drifting" off to the side. It's been prevalent enough that even a class-action suit has been brought against Nintendo over it. In a recent financial Q&A (as translated by Kotaku), the matter was brought up to Nintendo president Shuntaro Furukawa.
"Regarding the Joy-Con, we apologize for any trouble caused to our customers," said Furukawa. He goes on to say Nintendo is aiming to continue improving its products, but as the Joy-Con is the subject of a class-action lawsuit, he refrained from speaking in detail about any specific actions.
While Nintendo has reportedly offered Joy-Con repairs for free in the past, this seems to be the first formal apology for the ongoing Joy-Con issues with the system. Considering how widespread the issue has become over the years since the release of the Nintendo Switch, it's nice to see some acknowledgement of it.
When reached for comment last July about ongoing Joy-Con drift issues, Nintendo provided the following statement to USgamer: "At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them. We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com so we can help."