Nintendo Says There is No Switch Exchange Program

Nintendo Says There is No Switch Exchange Program

Nintendo of America denies last week's reports of Switch exchanges.

Last Friday, reports showed that Nintendo support was offering to exchange old Switch consoles with the newly revised model. But now it seems that no such program exists, according to Nintendo themselves.

In response to comment on last week's story, Nintendo of America sent USgamer the following statement:

"We do not have a Nintendo Switch exchange program. We always want players to enjoy their Nintendo Switch systems, and if anything ever gets in the way of that, we encourage them to visit for support, or to contact our consumer support team."

Reports first surfaced when Reddit users asked support representatives about a potential upgrade. Users in the thread shared their own successes.

Nintendo support representatives told USG that Switch consoles bought on or after July 17, the day the new Switch revision was revealed, could be exchanged for the new version through either a retailer or Nintendo itself. Other outlets, like CNET and Polygon, also independently verified this with customer service representatives at Nintendo. We've followed up with Nintendo to try and get more information about the confusion.

The new Nintendo Switch model is, unlike the portable-only Switch Lite, an update to the base model of the Nintendo Switch. The big draw is a longer battery life, which would be appealing for folks looking to take big battery draining games on the go.

While there seems to be some mixed signals, it looks like the option to swap up is no longer on the table. If you're looking to buy a new Switch off the shelf, be sure to check the model number.

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. See our terms & conditions.

Eric Van Allen

News Editor

Eric is a writer and Texan. He's a former contributor to sites including Compete, Polygon, Waypoint, and the Washington Post. He loves competitive games, live music, and travel.

In other news

Shigeru Miyamoto Expresses Confidence in the Younger Generation of Nintendo

The legendary creator says the spirit will stay alive.

NPD: PS5 Sets New US Console Launch Records While Switch Holds Strong

A strong debut for Sony hasn't stopped Switches from flying off shelves.

The Last of Us Part 2 Takes Home Top Prize at The Game Awards: Here Are All the Winners

Hades, Final Fantasy 7 Remake, and Among Us did get some well-earned love too.

Need help?

Little Friends Dogs and Cats Walks - Treasure, Statues, Misbehaviour

Taking your Dog out for a walk in Little Friends Dogs and Cats is one of the easiest ways to level them up. Here’s how treasure, marking, and Misbehaviour works.

Pokemon Let’s Go Pikachu and Eevee - Essential Tips, Complete Beginner’s Guide

Here's our guide to both Pokemon Let's Go Pikachu, and Pokemon Let's Go Eevee, including tips, how to make an excellent throw, how to transfer Pokemon, and more.

Luigi’s Mansion 3 Achievements: How to Check Your Achievements

You’ll earn Achievements while playing Luigi’s Mansion. Here’s a full list of them, and some info on how to check the ones you’ve completed so far.

Little Friends Dogs and Cats Tickets - How to Get More Blue and Pink Tickets

Some of the best items in Little Friends Dogs and Cats can only be bought using tickets. Here’s how to get them.