Nintendo Says There is No Switch Exchange Program

Nintendo Says There is No Switch Exchange Program

Nintendo of America denies last week's reports of Switch exchanges.

Last Friday, reports showed that Nintendo support was offering to exchange old Switch consoles with the newly revised model. But now it seems that no such program exists, according to Nintendo themselves.

In response to comment on last week's story, Nintendo of America sent USgamer the following statement:

"We do not have a Nintendo Switch exchange program. We always want players to enjoy their Nintendo Switch systems, and if anything ever gets in the way of that, we encourage them to visit http://support.nintendo.com for support, or to contact our consumer support team."

Reports first surfaced when Reddit users asked support representatives about a potential upgrade. Users in the thread shared their own successes.

Nintendo support representatives told USG that Switch consoles bought on or after July 17, the day the new Switch revision was revealed, could be exchanged for the new version through either a retailer or Nintendo itself. Other outlets, like CNET and Polygon, also independently verified this with customer service representatives at Nintendo. We've followed up with Nintendo to try and get more information about the confusion.

The new Nintendo Switch model is, unlike the portable-only Switch Lite, an update to the base model of the Nintendo Switch. The big draw is a longer battery life, which would be appealing for folks looking to take big battery draining games on the go.

While there seems to be some mixed signals, it looks like the option to swap up is no longer on the table. If you're looking to buy a new Switch off the shelf, be sure to check the model number.

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. See our terms & conditions.

Eric Van Allen

News Editor

Eric is a writer and Texan. He's a former contributor to sites including Compete, Polygon, Waypoint, and the Washington Post. He loves competitive games, live music, and travel.

Read this next

Check Out This Super Mario Maker 2 Course From the Yooka-Laylee Developers

Playtonic is just the first indie dev Nintendo will shout out via Mario Maker 2.

Latest Super Mario Maker 2 Patch Finally Lets You Play Online With Friends

On top of this multiplayer and quality of life-focused update, Nintendo says new course parts are on the way.

The 25 Best Nintendo Switch Games

Our rotating list of the best games on Switch, now updated for the Nintendo Switch Lite release!

Where Nintendo Switch Online Has Gone Wrong

The reasons Nintendo's online service is flaccid, and what it can do to pump things up.

Man vs. Mario Maker 2: Hardcore Jumps, Airship Explosions, and Spiny Rescues

We're back with another round-up of some of the most interesting courses in Super Mario Maker 2!

The Secrets of PangaeaPanga, One of Super Mario Maker 2's Most Fiendish Course Creators

The creator of some of Super Mario Maker's hardest level is back with Super Mario Maker 2.

More News

Nintendo Switch's North American Sales Have Surpassed the Wii U's Global Lifetime Sales

The Switch has solidly outsold its console predecessor.

Obsidian Developer Says Studio Can Focus on Games, Not Pitches, After Microsoft Buyout

Designer Brian Hines says Microsoft wants Obsidian to keep doing what's been working.

Call of Duty: Modern Warfare is Distancing Itself From Supply Drops and Loot Boxes

The Modern Warfare devs are ensuring you won't have to buy any weapons or attachments.

Apex Legends' New Shadowfall Mode Has Players Calling Truces and Cooperating in Unusual Ways

Players are crowdsourcing vital map information and unofficially teaming up in-game.

More on Switch

Nintendo Switch's North American Sales Have Surpassed the Wii U's Global Lifetime Sales

The Switch has solidly outsold its console predecessor.

Obsidian Developer Says Studio Can Focus on Games, Not Pitches, After Microsoft Buyout

Designer Brian Hines says Microsoft wants Obsidian to keep doing what's been working.

Luigi's Mansion 3 References One of the Best Horror Films of All Time

Crazy things can happen when your back is turned.

Pokemon Sword and Shield Ditches the Trainer School, Much to Everyone's Relief

I learned how to catch Pokemon from a drunk old man, and that's good enough for me.

Pokemon Sword and Shield Will Let You Wander Into Supremely Overlevelled Pokemon

You ventured into the wrong patch of tall grass, Trainer.

Ring Fit Adventure Wants People Playing (and Exercising) for the Long Haul

Ring Fit starts adding its deeper mechanics after players have conquered the hardest exercise challenge of them all: sticking with it.

Little Town Hero Review: I Can't Be Your Hero Baby

Game Freak's bite-sized RPG carries a lot of charm, but also a lot of frustration and boredom.

More Family Games

Nintendo Switch's North American Sales Have Surpassed the Wii U's Global Lifetime Sales

The Switch has solidly outsold its console predecessor.

Luigi's Mansion 3 References One of the Best Horror Films of All Time

Crazy things can happen when your back is turned.

Watch Dogs, Far Cry 3: Blood Dragon, and More Set to Get Animated Series

They'll be a little more family-friendly, though.