Some Amazon Customers Still Haven't Received Their SNES Classic Pre-Orders

Some Amazon Customers Still Haven't Received Their SNES Classic Pre-Orders

Amazon is almost two weeks late with delivering SNES Classic pre-orders.

Amazon is sending an email notification out to some customers who pre-ordered the SNES Classic Edition to notify them that their orders have been delayed. The only problem is the Amazon email doesn't provide when exactly the new estimated delivery date is, leaving some Amazon customers in the dark and still without the SNES Classic Edition. This is nearly two weeks after the initial launch date for the SNES Classic.

The Amazon notification going around asks customers who pre-ordered the SNES Classic Edition if they still want the SNES Classic that they pre-ordered. A follow-up email will confirm the pre-order but doesn't clarify when the updated delivery date will be for the SNES Classic.

Many are suggesting that Amazon's Treasure Truck promotion is to blame. Social media reports from the SNES Classic Launch day (September 29) suggested that Amazon was diverting pre-order stock to supply its Treasure Trucks—which are physical pop-up stores that sells a specially curated item which in this case was the SNES Classic.

We reported previously that on the whole customers appeared to be more satisfied with the SNES Classic launch day sales than they were for the NES Classic launch. Retailers like Target and Best Buy had more in-store stock for the SNES Classic than for the NES Classic and GameStop announced yesterday that they will be getting more shipments this week. Meanwhile, Amazon is two weeks behind on pre-orders that other retailers like Best Buy were able to meet by launch.

We've reached out to Amazon for a statement regarding the issues surrounding SNES Classic pre-orders for its customers.

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Matt Kim

News Editor

Matt Kim is a former freelance writer who's covered video games and digital media. He likes video games as spectacle and is easily distracted by bright lights or clever bits of dialogue. He also once wrote about personal finance, but that's neither here nor there.

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