Amazon is sending an email notification out to some customers who pre-ordered the SNES Classic Edition to notify them that their orders have been delayed. The only problem is the Amazon email doesn't provide when exactly the new estimated delivery date is, leaving some Amazon customers in the dark and still without the SNES Classic Edition. This is nearly two weeks after the initial launch date for the SNES Classic.
The Amazon notification going around asks customers who pre-ordered the SNES Classic Edition if they still want the SNES Classic that they pre-ordered. A follow-up email will confirm the pre-order but doesn't clarify when the updated delivery date will be for the SNES Classic.
some Amazon preorders for SNES Classic are getting emails to approve that you still want your order. Still no delivery date pic.twitter.com/dWZKpthupC— Wario64 (@Wario64) October 11, 2017
Many are suggesting that Amazon's Treasure Truck promotion is to blame. Social media reports from the SNES Classic Launch day (September 29) suggested that Amazon was diverting pre-order stock to supply its Treasure Trucks—which are physical pop-up stores that sells a specially curated item which in this case was the SNES Classic.
@AmazonHelp How is it possible that shipments of SNES Classic pre-orders are delayed & yet others were able to purchase via Treasure Truck?— Michael King (@MikeMonrogue) September 30, 2017
We reported previously that on the whole customers appeared to be more satisfied with the SNES Classic launch day sales than they were for the NES Classic launch. Retailers like Target and Best Buy had more in-store stock for the SNES Classic than for the NES Classic and GameStop announced yesterday that they will be getting more shipments this week. Meanwhile, Amazon is two weeks behind on pre-orders that other retailers like Best Buy were able to meet by launch.
We've reached out to Amazon for a statement regarding the issues surrounding SNES Classic pre-orders for its customers.