Sony Apologizes for PS5 Pre-Order Rush, Promises More Stock "Over the Next Few Days"

Sony Apologizes for PS5 Pre-Order Rush, Promises More Stock "Over the Next Few Days"

That retailer free-for-all? Yeah, Sony's sorry about that.

Immediately following last week's PlayStation 5 price reveal event, it was said that pre-orders for Sony's new consoles were set to start the next day. With major retailers like Amazon, Best Buy, and GameStop, that quickly became "pre-orders are open now," leading to a digital stampede on pre-orders in the hours right after Sony's event. Over the weekend, Sony apologized for that and promises that more consoles are on the way.

"Let's be honest," opens a tweet posted by PlayStation on September 19. "PS5 preorders could have been a lot smoother. We truly apologize for that."

Sony goes on to promise that "over the next few days," it will release more PS5 stock for pre-order. This pre-release re-stock won't be limited to Sony's storefront, as "retailers will share more details" soon.

Unless retailers end up agreeing upon a set time with Sony and give advance warning, this could end up playing out as another round of the rush seen on Wednesday. The issue wasn't even so much that pre-orders went live with little notice, but that they didn't all go up at the same time. As individual retailers brought their PS5 pages online in a staggered fashion, each new page was met with a large group that couldn't complete an order at the retail site before it, and so on. Then again, a set time didn't help buyers of Nvidia's RTX 3080 GPUs all that much a day later.

Sony's timing for another round of PS5 pre-orders could mean that units are made available right around the time that Microsoft opens up its first round for the Xbox Series X and Xbox Series S. Last week, Microsoft announced that both consoles will be put up for order on Tuesday, September 22, starting at 8 a.m. PT in the United States.

With the Xboxes launching on November 10, Microsoft will be the first to introduce its next-gen platform to the world by just a hair. The PS5 will be released on November 12. Ahead of this fall's launches, both Sony and Microsoft have seen delays for some of their early title lineups, including would-be Xbox flagship Halo Infinite.

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Mathew Olson


Mathew Olson is a writer formerly of Digg, where he blogged and reported about all things under the umbrella of internet culture (including games, of course). He lives in New York, grew up under rain clouds and the influence of numerous games studios in the Pacific Northwest, and will talk your ear off about Half-Life mods, Talking Heads or Twin Peaks if you let him.

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