Sony Working to Fix Message Bug That Forces PS4 Owners to Factory Reset Consoles

“We are aware of the situation."

Over the weekend a PlayStation 4 bug was discovered that caused systems to lock-up if successfully initiated. In a statement Sony says it is "aware" of the problem and are working on a fix.

PS4 owners discovered that a specific message, which if received, can cause systems to freeze forcing players to factory reset their consoles. No official reason was given but many suspect it's caused by a similar bug that crashed iPhones a couple years back.

In an update to VG247 Sony says, "We are aware of the situation and are planning a system software update to resolve this problem."

In the meantime players are setting their messages to private or friends-only to avoid getting the buggy message from strangers. To do so you must go to Settings>Account Management>Privacy Settings>Give your password>Personal Info>Messaging where you can change your message settings accordingly.

Tagged with bugs, News, PlayStation 4, Sony.

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. See our terms & conditions.

Read this next

What Final Fantasy 14: Shadowbringers Has to Say About Today's Real World Problems

Final Fantasy's latest expansion draws on our experiences to tell a fantastic story.

Nihon Falcom's President on Why It's Not Supporting Switch More, Lessons Learned From Ys 8, and Hopes for the Next 5 Years

The state of Nihon Falcom, one of the oldest RPG studios in existence, in 2019.

You'll Have To Play Cyberpunk 2077 At Least Three Times To See How Life Paths Pan Out

Where you come from will affect where you go, and how.

Super Smash Bros. Ultimate Breaks Series Record For Evo 2019

A huge turnout for Ultimate's debut year.

Devotion Dev Gives Re-Release Update and the News Isn't Great

A re-release isn't off the table, but probably not happening soon.

Axe of the Blood God: Fire Emblem: Three Houses, Dragon Quest Builders 2, Switch Lite, and More!

Kat and Nadia finally have some new RPGs to play. Here's what they think of Fire Emblem: Three Houses and Dragon Quest Builders 2!

More News

You'll Have To Play Cyberpunk 2077 At Least Three Times To See How Life Paths Pan Out

Where you come from will affect where you go, and how.

Super Smash Bros. Ultimate Breaks Series Record For Evo 2019

A huge turnout for Ultimate's debut year.

Devotion Dev Gives Re-Release Update and the News Isn't Great

A re-release isn't off the table, but probably not happening soon.

More on PlayStation 4

What Final Fantasy 14: Shadowbringers Has to Say About Today's Real World Problems

Final Fantasy's latest expansion draws on our experiences to tell a fantastic story.

Nihon Falcom's President on Why It's Not Supporting Switch More, Lessons Learned From Ys 8, and Hopes for the Next 5 Years

The state of Nihon Falcom, one of the oldest RPG studios in existence, in 2019.

You'll Have To Play Cyberpunk 2077 At Least Three Times To See How Life Paths Pan Out

Where you come from will affect where you go, and how.

What's Your Favorite Video Game Spinoff?

COMMUNITY QUESTION | Dragon Quest's latest spinoff is out, so let's talk about other spinoff games we adore.

You Can't Hurt Key Story Characters Or Children In Cyberpunk 2077

I really hope this isn't your dealbreaker.