Steam to Start Hiding "Off Topic" User Reviews to Combat Review Bombing

Steam to Start Hiding "Off Topic" User Reviews to Combat Review Bombing

Valve is revising how it calculates user Review Scores on Steam again.

In recent years, review bombing has become something of the norm. Games like Firewatch, PlayerUnknown's Battlegrounds, Metro: Last Light, and more have dealt with the phenomenon. Though the anger each inspired is markedly different (Metro's, for instance, was on the news that Metro Exodus would be an Epic Games Store exclusive; other review bombing instances have happened over DRM), the result is always the same: users leaving negative reviews en masse, to drive the overall consensus downwards.

It's been a problem with Steam for a long time, and today, Valve is taking steps to address it. On a blog post, Valve has said with feedback and data on hand of the review bombing epidemic, it will start "to identify off-topic review bombs, and remove them from the Review Score." To do this, Valve built a tool internally that will track a game's user review activity, and mark the time period a review bomb occurs and contact the developer. The reviews during the marked time period will be removed from calculations of the Review Score seen near the top of a game's Steam page.

Steam's new off topic review tool. | Steam

"The reviews themselves are left untouched," the blog continues, "if you want to dig into them to see if they're relevant to you, you'll still be able to do so. To help you do that, we've made it clear when you're looking at a store page where we've removed some reviews by default, and we've further improved the UI around anomalous review periods."

Recently with the review bombing of the Taiwanese horror game Devotion, which spiralled into it leaving Steam entirely, many users also tried to combat the negative reviews with positive ones. In a Q&A at the bottom of the blog, Valve clarifies that during a review bombing catch all period, no reviews will be counted towards the final Review Score. So for those valiant positive reviewers out there who try to combat all the negativity: hold onto your review for a later date if you want it to be "counted."

The last time Valve refreshed its user reviews system was when Firewatch was review bombed in 2017, where it rolled out a new ratio showing customers how many positive to negative reviews there were. Evidenced by the past year-plus since it rolled out, it hasn't fixed much. Perhaps with this new change though, Valve is taking a step in the right direction.

Sometimes we include links to online retail stores. If you click on one and make a purchase we may receive a small commission. See our terms & conditions.

Caty McCarthy

Senior Editor

Caty McCarthy is a former freelance writer whose work has appeared in Kill Screen, VICE, The AV Club, Kotaku, Polygon, and IGN. When she's not blathering into a podcast mic, reading a book, or playing a billion video games at once, she's probably watching Terrace House or something. She is currently USgamer's Senior Editor.

Related articles

Microsoft CEO Says It Will Consider Buying More Video Game Companies in the Future

Even after a big buy, Xbox could still keep growing.

Nvidia RTX 3080 Scalpers Who Used Bots Might Get Taken Down by Bots in Return

Those bids in the tens of thousands of dollars? They may be meant to oust the scalpers.

Destiny 2 Adds a Memorial Quest For a Former Developer

Bungie is honoring a coworker and friend today.

Naughty Dog Promises "Exciting Things" for the Newly Renamed Last of Us Day

"Outbreak Day" isn't a thing anymore, by the by.

You may also like

Chip's Challenge Is Free on Steam, and It's Ready to Whip Your Flabby Brain Into Shape

Help Chip be cool in one of the most addictive puzzle games ever made.

The Master Chief Collection in 2020: Passion, Tech Debt, and the Heartbeat of Halo Fandom

With today's release of Halo 3: ODST for PC, USgamer sits down with 343's Michael Fahrny to talk about the always improving (but not-yet perfect) Halo compilation.

Destiny 2's Forsaken and Shadowkeep Hit Xbox Game Pass Today

Time to catch up on Destiny 2, before Beyond Light.