What You Need to Know About the Strange Xbox Live Login Error Affecting Xbox One Owners

What You Need to Know About the Strange Xbox Live Login Error Affecting Xbox One Owners

Players are reporting blank screens after booting up their Xbox One consoles.

Microsoft confirmed there is an issue with the Xbox One startup that might be preventing some players from even playing their Xbox One consoles. The cause of this issue is unknown, but Microsoft's engineers are working to resolve it.

The official Xbox Support Twitter account confirmed that some Xbox One owners are encountering nothing but a black screen when booting up their consoles. According to Xbox Support this is the result of a startup and sign-in error.

In a follow-up tweet Xbox Support says its engineers have discovered the cause of the issue and are currently working on addressing them. In the meantime, console owners can check the Xbox Service Status page for updates.

The problem appears to basically keep the Xbox One home screen blank. Players who manage to navigate past the black screen also discovered that they're unable to boot certain games either. Xbox Live also appears to be down, preventing players from accessing online multiplayer features.

We will report back on this story as Xbox Support releases more updates regarding the situation. In the meantime, it doesn't appear as though this problem has bricked or harmed any consoles permanently.

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Matt Kim

News Editor

Matt Kim is a former freelance writer who's covered video games and digital media. He likes video games as spectacle and is easily distracted by bright lights or clever bits of dialogue. He also once wrote about personal finance, but that's neither here nor there.

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